Thenew Housing Association aims to provide a first class service but there may be occasions when you’re not happy about something and, if this is the case, it is important that you tell us so that we can try to put it right.

The aim of this customer complaints procedure is to give you clear details of what steps you can take to try and get things put right when there’s a problem.

The customer complaints procedure also gives us a chance to monitor the quality of service we provide so that we can continuously work to improve it.

Click here to view our easy read customer complaints leaflet,

You can also download a copy from the download section of the website or pick up one in any of our offices.

If you wish to make a complaint you can do so using the online complaints form found here.