Housing Support Services
We operate a housing support service, mostly for our tenants living in sheltered housing. This service is available for tenants who may need some help to live at home – this might be assistance to get repairs carried out, with claiming benefits or arranging for the doctor to call out. More information on this service can be found in our Information Sheet.
Help to Live at Home
If you are one of our tenants and you, or a member of your family, are having difficulty with a daily activity such as having a bath or using the stairs, we may be able to carry out an adaptation to your home to make it easier for you. Each year, we receive a grant to carry out these adaptations for our tenants who are assessed as needing this done. If you would like more information on our Medical Adaptations Service click here.
Housing Support Service - Tenants' Satisfaction Survey 2008/09
Each year the Association carries out a satisfaction survey to a sample of tenants living in our sheltered housing who receive our housing support service. This year, our survey was completed in March and below is a general summary of the results:
Communication: There were high levels of satisfaction expressed with all levels and forms of communication. The vast majority of tenants felt our quarterly Newssheet was informative and wish to continue to receive it.
Accommodation: Most tenants (79%) have equipment or an adaptation in their home to help them around the house, however 21% require us to look further into what we can provide to help them.
Services: All tenants have an individually agreed housing support plan and would find it easy to ask housing support staff for assistance. A high percentage (93%) indicated there was nothing about the service they would change whilst the remaining 7% did not specify what changes they would like. The majority of calls from the community alarm system are made during office hours and all tenants who used the system were happy with the response time.
Common Room: The majority of tenants in Calton make use of the common room on an occasional basis for meetings or social events, whilst 14% use it at least once a week. Those who do not use it made no sugestions regarding reasons for this. All tenants indicated a high level of awareness of the activities held in the common room.
Complaints: 93% of tenants stated they know how to make a complaint to us regarding the service, while 71% know they can make a complaint to either the Care Commission or to Glasgow City Council.
Overall, the results show a high level of satisfaction with our service with very positive comments to put forward:
"I have nothing but praise for the Housing Support Officers. I have always found them more than helpful" and "no compaints - well done".
Staff will be putting in place an action plan to address those areas where further development is required to ensure that our tenants continue to receive a responsive, good quality housing support service.
Supported Housing and Housing for People with Particular Needs We work in partnership with a number of agencies who provide specialist care and support services to people with particular needs. The agencies who currently provide services to our tenants who have particular needs are: We are also working in partnership with the following agencies who provide supported accommodation for formerly homeless people who may also have particular needs: For more information on these agencies, please check their websites.